Guide Gear refund and returns

Please choose carefully. We do not normally give refunds if you change your mind.

You can choose between a refund, exchange or credit where goods are faulty, wrongly described, or different from a sample shown to you. Your request for a refund needs to be accompanied by proof of purchase. Any claims should be raised with Guide Gear within 21 days of receipt. 

Sorry, no refund can be given on Badges.

Items that have been used, worn or are not in original condition cannot be refunded or replaced. 

We are unable to refund freight/shipping charges (except in circumstances where the goods are faulty, have been inaccurately described or do not match the sample shown).

Please always include an explanation with returned goods, pack carefully and send to

                      Guide House, PO Box 780, Victoria Park WA 6979

Be sure to tell us whether you require a refund, exchange of goods or credit, and include a copy of your proof of purchase.

If necessary, you may cancel all or part of your order, provided you contact us before you receive notification that the order has been dispatched. If you need to cancel or update your order please contact Guide House or call (08) 9355 4586. 

Girl Guides WA regrets that no refunds can be given for membership payments and is unable to offer half-yearly or pro rata membership fees. This is because we pay for insurance cover, materials and resources early in the year, based on number of members at that time.